At Rachel Glow, we understand the importance of your privacy and the information you share with us. We appreciate your trust and are committed to handling your information with care. This privacy policy explains how we collect, use, and share your information. By visiting www.rachelglow.com, you agree to the practices described in this notice.

What personal information do we collect?

We collect and store information you provide on our website or through other means, such as cookies. This includes:

  • Name
  • Gender
  • Social media handle
  • Email
  • Telephone number
  • Home address
  • Payment information (e.g., credit card numbers)
  • Demographic information (e.g., age, product preferences, beauty needs, zip code, or location information)

You may also register and log in using a social media account (e.g., Facebook). When you use a social media account to log in, we may collect additional information, such as your first name, last name, gender, profile pictures, list of friends, a link to your profile, likes, and other data from your social media site. This information is provided to us under the terms of service of the social media site. You can control the information we receive from social media sites using the privacy settings on those platforms.

What lawful basis do we have to collect your information?

We collect and process your personal information based on your consent and to fulfill contractual requirements, such as shipping products to your address. Retaining your personal data helps us meet various administrative and legal obligations, including customer service and order fulfillment.

What about cookies?

Cookies are unique identifiers we transfer to your device to recognize your device and provide features such as “My Account,” personalized advertisements, and storing items in your shopping cart between visits.

What information do we share and with whom?

We share your information with third parties that perform functions on our behalf, including:

  • Transaction processors for payment fulfillment
  • Shipping companies (e.g., USPS) for product delivery
  • Service providers that host or operate our website
  • Providers of analytics and site usage data
  • Customer service providers
  • Loyalty program administrators and redemption partners
  • Advertisers, sponsors, or other third parties involved in promotions, contests, or promotional activities

We may also share non-identifying information, such as aggregate statistics or usage data, to improve our website. Additionally, we may disclose your information if required by a court order or other government request.

How secure is my information and where is it stored?

Your information is stored on servers in the United States, which are Privacy Shield Certified. We take measures to safeguard your information.

How long do we store your information?

We retain your information no longer than necessary for the purposes for which it was collected.

What is our policy on the use of the website regarding children?

Our website is not intended for children. If you believe we have collected information from a minor, please contact our data protection officer.

Your rights:

You have the following rights:

  • To be informed about the information we collect
  • To access your information
  • To correct any inaccurate data
  • To erase your personal information under certain circumstances (e.g., if the information is no longer necessary for the purpose it was collected or you withdraw consent)
  • To restrict the use of your personal information and inform third parties to whom your information has been disclosed to cease their use
  • To object to the use of your personal information based on legitimate interests or the performance of a task in the public interest
  • To not be subject to automated decision-making, including profiling

You also have the right to lodge a complaint with a supervisory authority. For a list of National Data Protection Authorities in the European Union and European Economic Area, please visit this link. For the United States, please visit this link or contact your state’s attorney general. For other countries, please refer to your government resources.

Contact our data protection officer:

If you have any questions about your personal information, please contact our data protection officer at info@rachelglow.com.

Changes in Privacy Policy:

This Privacy Policy is subject to change from time to time. We will notify you by email or on our website whenever there is a change. The date of this version of our Privacy Policy is July 24, 2024.